Managed IT Services in Singapore

Navigating the complex IT landscape is a challenge for small businesses without dedicated tech support, but our Managed IT Support Services are designed to fill that void. Offering all-encompassing solutions from hardware setup and software integration to network infrastructure support, we tailor our Managed IT services specifically for the unique needs of small businesses. Our goal is to handle your IT hurdles, giving you the freedom to concentrate on business growth with the assurance of expert support at your fingertips.

Why Choose Our Managed IT Services?

Tailored
Solutions

Our services are custom-designed with small business owners in mind, providing you with a personal touch and scalable solutions that grow with your business.

Comprehensive IT Coverage

We offer an all-inclusive package encompassing Managed IT support services, ensuring everything from your software to your network infrastructure is running smoothly, leaving no stone unturned.

Cost-Effective Management

By choosing our Managed IT services for small businesses, you avoid the high costs associated with in-house IT staff while gaining access to a team of experts dedicated to your technology needs.

Proactive Support and Maintenance

Stay ahead of IT issues with our proactive approach to maintenance and support, reducing downtime and keeping your business operations streamlined and secure.

How Our Managed IT Support Services Work?

Initial Consultation and Assessment

Our process begins with a thorough assessment of your current IT setup to understand your specific business needs. We then craft a strategic plan that incorporates managed IT services tailored for small businesses, ensuring we address every facet of your technology requirements.

Implementation and Integration

Once we’ve identified the optimal approach, our team of experts will implement the managed IT services, integrating them seamlessly with your existing infrastructure. This includes setting up hardware, installing software, and establishing secure, reliable network connections.

Ongoing Monitoring and Maintenance

With your systems in place, we provide continuous monitoring as part of our managed IT support services. This proactive oversight helps prevent potential issues before they can disrupt your business operations, ensuring optimal performance at all times.

Round-the-Clock Support

In the event you encounter any technical challenges, our support team is readily available. By providing swift responses and resolutions, we minimize downtime and keep your business moving forward without skipping a beat.

What Does Our Service Cover?

Our Managed IT Support Services includes:

Discover Custom Plans for Your Unique Business Needs – Explore One of Our Tailored Solutions Today!

SOS IT Managed Service

Choose of your desired number of PCs or laptops to start with, ranging from a minimum of 3 to a maximum of 20 devices. Monthly subscription rates start at just S$60.00* per device.
Support Availability

Monday – Friday
09:00hrs – 18:00hrs

Remote Service Level Assurance

< 2-hour response time upon contact verification

Onsite Service Leve Assurance

< 8-hour or NBD response time upon contact verification

Support Request (Email/Call/Remote)

Unlimited Remote Support

Subject to an acceptable use policy limited to 60 hours of work per month.

Support Request – On Demand Onsite

On-Demand (service fee applies)

Onsite Preventive Maintenance

On-Demand (service fee applies)

Device Real-time Monitoring & Alerts

Monitoring System activity in real-time, such as system resources, logged in users, network and IP monitoring, SNMP monitoring, Windows Updates, Device Operating System support: Windows 10/11, Windows Servers, Linux, Mac.

Device Threshold Profiling

Mitigate operation risks and optimize monitoring effort with alert thresholds based on performance categories. e.g., memory usage, CPU, hardware (e.g., hard disk usage, temperature, etc.) so that the user is proactively informed.

IT Automation Plan

Automated and optimize your work processes with IT automation that comes with schedulers, rules and scripts to ensure that system performance is always optimized.

Automated Patch Management

Keep client systems up to date and close security gaps with integrated vulnerability assessments and automated patch management for 300+ applications.

Customer Portal

The customer portal provides clients with a convenient platform to manage their IT requirements and collaborate efficiently with us. Through the portal, clients can submit and track support requests, access self-service resources for troubleshooting, and stay informed about the latest IT developments relevant to their business.

Email to Ticket Functionality

The Email to Ticket functionality enables users to seamlessly convert their emails into helpdesk tickets by simply sending an email directly to the helpdesk’s designated email address. This feature streamlines the ticket creation process, allowing users to report issues or request assistance without having to log in to a separate system.

Remote Assistance Session

Best-in-class remote desktop with secure connections and high-performance — even over low-latency networks — support for Windows, Mac and Linux with the same app, from sharing files to streaming video.

IT Documentation

Comprehensive records, procedures, and guidelines created and maintained by an external IT service provider. These documents detail the setup, configuration, and management of the client’s IT infrastructure, including hardware, software, networks, and policies.

Reports and Analytics

Patch and automation feedback reports are sent to the administrator on every schedule. Monthly reports include system inventory, Microsoft licensing, software inventory and auditor report.

Stay ahead of modern cyberthreats with award-winning anti-ransomware enhanced with anti-malware capabilities by
Acronis Cyber Protect Cloud

Anti-Malware Protection & Exploit Prevention

Prevent, detect and block modern threats to safeguard endpoints with advanced, managed anti-malware protection. We ensure your environment is protected against common threats like malware, ransomware, and phishing — as well as more complex attacks such as zero days, exploitation and social engineering.

Endpoint Detection and Response (EDR)

Monitor and automatically correlate endpoint events, with prioritization of suspicious event chains in the form of incident alerts. Streamline response and increase reactiveness to threats, leveraging AI-based interpretations of attacks mapped to MITRE ATT&CK® to understand in minutes:

• How the attacker got in   • How they hid their tracks   • What harm the attack caused and how it caused it   • How the attack spread

Managed Endpoint Detection and Response (MDR) – Standard Version

24/7/365 monitoring of endpoints by Acronis security experts to catch attacks with threat containment and isolation of affected endpoint to simplify endpoint protection and amplify security effectiveness.

Managed Email Security for Microsoft 365 or Google Workspace

Comprehensive and robust protection for your email communications by leveraging cutting-edge technology to detect and mitigate email-borne threats. It includes features such as anti-phishing, anti-malware, spam filtering, ATO, BEC attack and advanced threat protection to safeguard your inboxes. 

Spyware Computer Hacker Virus Malware Concept
Device Control and Vulnerability Assessments

Easily establish policies to prevent unauthorized use of external devices on any endpoint, anywhere and anytime. Schedule scans to identify systems and applications at risk from known threats, which can then be addressed through our automated patch management system.

Managed backup solutions for effortless protection of all your data and devices

Managed Backup for Microsoft 365 or Google workspace with unlimited storage and retention

Protect your essential Microsoft 365 or Google Workspace data with a secure and flexible solution. Back up everything, including files, folders, and individual email attachments, ensuring comprehensive data security and peace of mind.

Managed PC/Laptop Backup
(Optional Add-on)

An optional addon for full-image and file level backup and recovery to safeguard workloads – PC / Laptops.

Managed Server Backup
(Optional Add-on)

An optional addon for full-image and file level backup and recovery to safeguard workloads – Servers.

Managed Synology NAS Backup
(Optional Add-on)

An optional addon for file-level backup and recovery for Synology Network Access Storage*.

Choice of Backup Storage Location

Use your own backup storage (on-premise)

No additional charge to use your own storage as the backup destination.

Pay-as-you-use Backup Storage (Cloud)

Consumption based plan that starts you at zero GB, scaled up without any cap on how much you need and you are billed at the end of the billing cycle for the amount of storage you have consumed.

Don’t Know Where To Start?

Get in touch with us today to discuss how we can deliver solutions to your company.
Let us build relationship from here and be your business partner.