Support Availability
Monday – Friday
09:00hrs – 18:00hrs
Remote Service Level Assurance
< 2-hour response time upon contact verification
Onsite Service Leve Assurance
< 8-hour or NBD response time upon contact verification
Support Request (Email/Call/Remote)
Unlimited Remote Support
Subject to an acceptable use policy limited to 60 hours of work per month.
Support Request – On Demand Onsite
On-Demand (service fee applies)
Onsite Preventive Maintenance
On-Demand (service fee applies)